Metro Magazine

APR 2013

Magazine serving the bus and rail transit & motorcoach operations since 1904

Issue link: https://metromag.epubxp.com/i/116664

Contents of this Issue

Navigation

Page 43 of 61

MOTORCOACH "Younger people are so used to texting and email that they [often] don't want to talk to somebody, so the quicker they can get a response, the better," Bast says. Halifax, Nova Scotia-based Ambassatours' Sean Buckland, sales manager, says his operation also uses Motorcoach Manager to help create a follow-up program. Staf enters data on incoming calls and leads and can view bookings on a day-to-day basis. "It's a good tool that converted a lot of quotes into sales because [customers] are busy," he says. "They want to book their coach and move on, so [following up in] that 48-hour period is crucial. It usually results in a booking." We See Everything... Third Camera Option Available! Dual-Vision™ XC Higher Capacity in a Smaller Package Rosco Dual-Vision™ XC has the capacity to correct unsafe driver behavior through its ability to continuously record video and provide ENGAGEMENT In the last year, Anchor also centralized its sales ofce to provide more time and resources to better engage with customers and track quote-to-close ratios. The sales office was segmented into one sales team with the responsibility of generating quotes and making sales, and another that is responsible for postsale details and administrative functions, such as checking itineraries and making sure balances are paid. Having two sales teams created an environment more conducive to focusing on customers' needs, Stancil says. "The team that's focused on sales knows they have time built in to follow up on phone calls and emails because they know that their [goal] is to generate and close quotes," he explains. One result of this was that 2012 yearend charter sales revenue was Anchor's highest ever. Measuring customer feedback indicated that the sales team got a 99% approval rating and that its sales process is helpful, easy and timely. "We realized that we're able to communicate [with] our customers so they know that we want their business," Stancil says. Te new structure also gave the sales team the fexibility to visit with customers. One of the most successful visits was with school clients. "We rented ice cream trucks during the week just before school starts when [only] the teachers and staf are there," Stancil recalls. "We had so much fun 3. instant driver feedback. The DVXC is the only windshield based two (2) camera continuous and event recording device which has 160+ hours of continuous recording capability and the ability to precisely calculate and save three types of events (G-force, Speed, Panic Button). With no monthly fees, free firmware and software upgrades, plus powerful DV-Pro™ fleet management database software, Dual-Vision™ XC is revolutionizing windshield based recording, again. A Century of Automotive Vision Safety 42 < mETRO mAGAZINE APRIL 2013 For Information Call: 1-800-227-2095 Visit Online At: www.roscovision.com Ambassatours uses Motorcoach Manager to create a program to follow up on inquiries within 48 hours. metro-magazine.com

Articles in this issue

Links on this page

Archives of this issue

view archives of Metro Magazine - APR 2013