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m ETRO m AGAZINE AUGUST 2014 metro-magazine.com
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Transport
for
London
— JEAN JOHNSON
As a paratransit customer, I can say
without reservation that same-day
service would be great… Most
recently, when I found myself needing
an unforeseen ride, I used a ride share
service, less expensive than a cab, but
more costly than the paratransit
service. I was very pleased to have
that option, although I understand the
cab companies aren't very happy they
are here. Because I am so dependent
on it, I couldn't live in a city without a
paratransit system, so I'm very glad to
have it. I think that we as customers,
however, often feel that customer
service really isn't a top priority with
the company, as conveniences, such
as same day service, just isn't there.
Gary Thomas is
president/executive
director at Dallas
Area Rapid Transit.
Topic: Switching feet
to CNG was carefully
weighed decision for DART
Heather Redfern is the press
relations ofcer for the Southeastern
Pennsylvania Transportation
Authority.
Topic: Providing
service for those
who served
Dave Walsh is project
manager for Sellen
Sustainability.
Topic: How to
maximize peak
performance from new
transit maintenance facilities
Recently posted photos include a full-size bus shelter and bus stop made of LEGO
bricks to celebrate Transport for London's "Year of the Bus" campaign. To see the
finished bus shelter, as well as photo galleries from some of our top stories,
industry events and more, go to metro-magazine.com/photogallery/list.aspx.
Why is no one
ofering same-day
ADA paratransit
service?
In his most recent blog, contributor
Joe Zavisca, an independent consultant
specializing in paratransit service, discusses
how ofering same-day paratransit services is
now possible, it is just a matter of changing
the "psychology" of the service.
PHOTOS COMMENTS
Recent postings include video of commuters in
Perth, Australia tilting their train to free a
trapped passenger.
VIDEOS
(If you have video you'd like us to post, let us
know at info@metro-magazine.com)
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