Metro Magazine

FACT 2013

Magazine serving the bus and rail transit & motorcoach operations since 1904

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editorial index Why Viable Transit Options are Being Passed Up Sept./Oct. '07 p. 76 INTERVIEWS Women in Transportation Sept./Oct. '12 p. 47 Women in Transportation Sept./Oct. '11 p. 82 Bill Millar Exit Interview Sept./Oct. '11 p. 104 NABI Chief Steering Bus Manufacturing to U.S. Sept./Oct. '11 p. 138 Industry Movers & Shakers Sept./Oct. '11 p. 42 Where Will High-Speed Rail Succeed? Feb./March '11 p. 26 How Will the Capitol Hill Power Shift Impact Transportation? Feb./March '11 p. 20 Women in Transportation Sept./Oct. '10 p. 43 Marcia Ferranto: Moving WTS Forward By Focusing on Membership Sept./Oct. '10 p. 94 Daimler Begins New Era of Leadership, Innovation January '10 p. 62 Women in Transportation Sept/Oct. '09 p. 46 Soubry Aims to Take New Flyer to 'Next Level' August '09 p. 44 Women in Transportation Sept/Oct. '08 p. 83 Paul Jablonski Navigates Challenges for San Diego's MTS August '08 p. 42 Consultants Sound off on Transit Funding Challenges, Trends July '08 p. 22 John Catoe: Driving D.C. to Be the Nation's 'Best Ride' Feb./March '08 p. 26 Women in Transportation Sept./Oct. '07 p. 54 State of the Bus Industry Sept./Oct. '07 p. 66 Cal Marsella Guides Denver RTD into Rail Future August '07 p. 44 Taking Transportation to the Next Level July '07 p. 30 Q&A; with Delon Hampton Feb./March '07 p. 44 New FTA Chief Endorses Entrepreneurial Spirit January '07 p. 28 Fast Times at Edmonton Transit System Nov./Dec. '06 p. 32 MAINTENANCE Top-Notch Maintenance Programs Help Agencies Excel May '10 p. 28 Specialized Training Boosts Techs' Knowledge May '09 p. 64 Getting Mechanics Plugged in with Training May '08 p. 26 Shop Safety Builds Solid Foundation for Operations August '07 p. 52 Small Bus Maintenance Concerns of the Future Feb./March '06 p. 36 100 < mETRO mAGAZINE FACT BOOK 2013 MANAGEMENT Open Communication Key to Managing Workplace Issues June '10 p. 40 Health and Wellness Programs Help Keep the Doctor Away Sept./Oct. '09 p. 86 Tapping Resources to Enhance Emergency Response June '09 p. 32 Recession Creates High Anxiety for Transit Workforce June '09 p. 50 Transit Workforce: Bridging Troubled Waters June '08 p. 36 How Transit Can Find the Green in Going Green April '07 p. 35 MARKETING How to Generate Motorcoach Business Leads June '12 p. 50 6 Tips for Diversifying Your Coach Offerings May '12 p. 30 Motorcoach Operators Balance High- and Low-Tech Methods for Marketing April '11 p. 40 Motorcoach Marketing Efforts Aim to Simplify June '10 p. 46 Transit Travels to Cyberspace to Reach Riders May '09 p. 42 Subways: Going Cellular to Boost Service January '08 p. 68 How to Improve Call Center Customer Service Sept./Oct. '07 p. 100 Using Email as an Effective Marketing Tool Sept./Oct. '07 p. 80 Putting Customer Service at the Top of the List August '07 p. 58 Delivering Your Transit Message Cost Effectively June '07 p. 48 10 Must-Have Web Features to Boost Tour and Charter Business Sept./Oct. '06 p. 76 METRO SURVEYS & RESEARCH Paratransit Survey: Customer Service a Growing Concern for Operators August '12 p. 16 Projected Rail Project Purse Stays at $83 Billion June '12 p. 24 Maintenance Shops Learning Curve Continues to Grow May '12 p. 22 BRT Survey: Funding Levels Higher, Yet Still a Concern April '12 p. 16 Business for Motorcoach Top 50 Continues Climb January '12 p. 12 Paratransit Operators Cite Ever-Higher Demand August '11 p. 16 Consultant/Contractor Directory July '11 p. 46 Rail Projects Top $83 Billion in U.S., Canada June '11 p. 24 metro-magazine.com

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