Magazine serving the bus and rail transit & motorcoach operations since 1904
Issue link: https://metromag.epubxp.com/i/91140
industry data Paratransit Survey Data Planned 2013 vehicle buy 0% 101+ 5% 26 to 100 11% 11-25 35% 1-10 18% Not Determined 31% None 37% Lower 63% Higher Ridership numbers 0% No Change 15% Injury 37% 20% Training 25% Recruiting/Retention Customer Service Primary concern 3% Other Slightly more than one-half of operators surveyed plan to buy new vehicles next year, up a bit from last year's 48%. The total number of vehicles on order is 514. Technology picks 60 57% 50 40% 40 30% 30 20% 20 15% 10% 10 9% 6% 3% 0 0% 10% 7% 7% 6% 5% 2% 32% 41% While the increase reported is down by a hair from last year's 66%, the trend of increasing demand continues. Customer service was the top concern among respondents, at 37%. Finding and keeping the people right for the job were second- and third-place concerns. Biggest challenge 50% Technology Nearly one-fi fth of operators implemented scheduling and dispatch software to more effi ciently meet rising demand and improve productivity. 30 < mETRO mAGAZINE FACT BOOK 2013 Challenges Once again, the biggest challenge operators are facing is funding. Forty-one percent cited this as their primary hurdle to providing service, and nearly every respondent who listed money as a diffi culty linked it with demand, which was the second-highest ranked challenge. metro-magazine.com None Scheduling Software New/upgraded MDTs IVR Other GPS/AVL Funding On-time Performance Demand Customer Expectations Scheduling Contractors Other Respondents Percentage of Respondents