Metro Magazine

JUN 2014

Magazine serving the bus and rail transit & motorcoach operations since 1904

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2 < m ETRO m AGAZINE JUNE 2014 CONTENTS Vol. 110 • No. 5 • JUNE 2014 VP, Bus and Rail/Publisher Frank Di Giacomo Associate Publisher Mark T. Hollenbeck Executive Editor Janna Starcic Managing Editor Alex Roman Senior Editor Nicole Schlosser Production Manager Lori Branch Senior Production Manager Sarah Paredes Art Director Yuda Chen EDITORIAL ADVISORY BOARD Joseph A. Calabrese CEO, Greater Cleveland Regional Transit Authority, Cleveland Joseph Casey GM, Southeastern Pennsylvania Transporta- tion Authority, Philadelphia Rod Diridon executive director, Mineta Transportation Institute, San Jose, Calif. Clif Henke senior analyst, Parsons Brinckerhof, Los Angeles Halsey King president, Halsey King & Associates Inc., Carlsbad, Calif. Dan Reichard retired, board member, Central Ohio Transit Authority, Columbus, Ohio Robert J. Schwarz executive vice president of communications, Peter Pan-Trailways Bus Lines Inc., Springfeld, Mass. WEBSITE E-MAIL A Bobit Business Media Publication Chairman Edward J. Bobit President & CEO Ty Bobit VP/Chief Operating Ofcer Cyndy Drummey Chief Financial Ofcer Richard E. Johnson BUSINESS & EDITORIAL OFFICES 3520 Challenger St., Torrance, CA 90503 FAX: (310) 533-2512 SUBSCRIPTION INQUIRIES U.S., Canada, Puerto Rico (888) 239-2455 CLASSIFIED AD SALES Donna Stewart (405) 260-1678 FAX: (405) 260-1684 BILLING Tess Dela Rosa (310) 533-2562 NORTH AMERICA SALES Frank Di Giacomo, VP, Bus and Rail/Publisher 49 S. Maple Ave., Marlton, NJ 08053 (856) 596-0999 FAX: (856) 596-0168 Mark T. Hollenbeck, Associate Publisher 3115 NE McDonald Lane McMinnville, OR 97128 (503) 472-8200 FAX: (503) 472-8228 Produced in U.S.A. The magazine serving bus and rail transit & motorcoach operations since 1904 SPECIAL REPORT 13 2014 Top Rail Projects Survey With a reported $16.5 billion in projects, New York City Transit again tops the list, with the amount of streetcar projects in North America continuing to grow. By Alex Roman RAIL TRANSIT 22 BART Reaches Out to Customers to Get Railcars Right Prior to the contract with Bombardier, BART started a public outreach and design process, collecting feedback on current and proposed designs via email, online surveys and public events. By Janna Starcic RAIL TRANSIT 28 Contractors: Not Just About Running Trains Taking a one-stop-shop approach, they enhance services by forming strategic partnerships with local companies and focus on regional needs. They also improve feet reliability and offer technological innovations. By Nicole Schlosser MOTORCOACH 34 How to Improve Coach Customer Satisfaction As competition gets tougher, many motorcoach operators are exploring ways to both maintain and grow their customer bases, including taking action on items mentioned in customer surveys and diversifying feets. By Alex Roman TRANSIT 38 Reviving Historic Depot as Modern Multimodal Hub Revamped design of St. Paul Depot incorporates new modes, such as bicycle, bus and light rail transit, along with added emphasis on vehicular interfaces to the depot, which was not originally designed for modern vehicle operations. By Greg S. Brown, PE Cover image is a mockup of the Bay Area Rapid Transit Dis- trict's (BART) new railcar manufactured by Bombardier Transportation. Photograph by Eric Londgren. METRO (ISSN 1098-0083) (USPS 343-700) is published Monthly except for July, Dec, by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Periodicals postage paid at Torrance, California 90503-1640 and additional mailing offices. POSTMASTER: Send address changes to Metro, P.O. Box 1068 Skokie, IL 60076-8068. Please allow 6 to 8 weeks for address changes to take effect. Subscription Prices - United States $40 per year; Canada $60 per year; Foreign $100 per year. Single copy price - $8; Fact Book - $25. Please allow 6 to 8 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Tor- rance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. FEATURES PAGE 34: Listening to your customers is key to improving their satisfaction. PAGE 22: BART unveiled a mockup of its new 'Fleet of the Future' railcar for the public. PAGE 13: This year's Top Rail Projects purse totals $99 billion. DEPARTMENTS On the Web 4 News 6 Point of Departure 12 Tech Report 42 Marketing Matters 44 Business Briefs 46 Advertiser Index 50 People 54 Products 56 Classifed Ads 59 Publisher's Perspective 60 Eric Londgren

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