Metro Magazine

AUG 2014

Magazine serving the bus and rail transit & motorcoach operations since 1904

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ervation of existing services," said one survey respondent. Respondents reported, on average, that their travel training programs have been in place for 11 years. In response to whether the program is being supported in part by any oth- er organizations (nonprofits, senior or disabled advocacy groups, colleges or schools) about 31% said they do re- ceive such support. A majority are be- ing supported by nonprofits and dis- abled advocacy groups at 47% apiece, while 26% receive support from senior advocacy groups and a little more than 5% are helped out by colleges, univer- sities and schools. Fifty-four percent of operators say their programs have helped cut costs by m ov i n g m o re r i d e r s t o i t s f i x e d - route system. SueAnn Cofn with Ore.- based Salem-Keizer Transit attributes a $250,000 savings to their operation's travel training program. Nearly one-third report integrating paratransit with their fxed-route services. TECHNOLOGY Nearly 40% of providers rep or te d adding new technology to their opera- 19 AUGUST 2014 m ETRO m AGAZINE > For more information visit us at or call 866.312.6820 Part of the USSC GROUP Our engineering team uses an advanced systems-driven approach to design, giving you the latest in transit seating comfort and safety. • Infnitely adjustable height • Fore/Aft adjustments • Infnitely adjustable seat pan rake • Continuous dual-sided recline Advanced Options Include: • Adjustable height "D" loop • Seat heater • Air slide release • Air lumbar and side bolster • Front adjustable, fip-up armrests All seats comply with International ISO and ANSI vibration standards. We Put High Performance and Durability in Your Driver's Seat! tion, which is consistent with the past two years. Of the technologies being im- plemented, scheduling and dispatch software took the top spot, with 53%, while AVL systems and IVR/call systems where the next highest, with 30% and 27% respectively. Camera systems, mo- bile data terminals and CNG vehicles comprised some of the "other" category reported by 43%. CONCERNS, CHALLENGES No surprise here, as costs and fund- ing remain the top challenges cited by survey participants, with 23% report- ing. Customers said demand was the second-highest challenge with regard to providing service. Limited resources, customer expectations and service area issues were also listed, with 9% report- ing for each. Some less-cited issues included lift maintenance, issues with maneuvering vehicles or mobility devices safely with- in a restricted space and lawsuits. PARTNER WITH TAXI SERVICE 0 20 40 60 80 100 No: 84% Yes: 16%

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