Metro Magazine

AUG 2014

Magazine serving the bus and rail transit & motorcoach operations since 1904

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4 < m ETRO m AGAZINE AUGUST 2014 E-NEWS Visit to sign up for our University Transit e-newsletter. on the web CONTRIBUTORS Want to be a contributing blogger? Email us at info@ with your ideas. Featured bloggers: T h i s c o u l d b e y o u FOLLOW US Transport for London — JEAN JOHNSON As a paratransit customer, I can say without reservation that same-day service would be great… Most recently, when I found myself needing an unforeseen ride, I used a ride share service, less expensive than a cab, but more costly than the paratransit service. I was very pleased to have that option, although I understand the cab companies aren't very happy they are here. Because I am so dependent on it, I couldn't live in a city without a paratransit system, so I'm very glad to have it. I think that we as customers, however, often feel that customer service really isn't a top priority with the company, as conveniences, such as same day service, just isn't there. Gary Thomas is president/executive director at Dallas Area Rapid Transit. Topic: Switching feet to CNG was carefully weighed decision for DART Heather Redfern is the press relations ofcer for the Southeastern Pennsylvania Transportation Authority. Topic: Providing service for those who served Dave Walsh is project manager for Sellen Sustainability. Topic: How to maximize peak performance from new transit maintenance facilities Recently posted photos include a full-size bus shelter and bus stop made of LEGO bricks to celebrate Transport for London's "Year of the Bus" campaign. To see the finished bus shelter, as well as photo galleries from some of our top stories, industry events and more, go to Why is no one ofering same-day ADA paratransit service? In his most recent blog, contributor Joe Zavisca, an independent consultant specializing in paratransit service, discusses how ofering same-day paratransit services is now possible, it is just a matter of changing the "psychology" of the service. PHOTOS COMMENTS Recent postings include video of commuters in Perth, Australia tilting their train to free a trapped passenger. VIDEOS (If you have video you'd like us to post, let us know at News, blogs, videos, photo galleries, job postings and more…

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