Metro Magazine

FACT 2014

Magazine serving the bus and rail transit & motorcoach operations since 1904

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42 < m ETRO m AGAZINE FACT BOOK 2015 metro-magazine.com industry data 2014 Paratransit Survey Fleet Numbers - Paratransit Vehicle Types Ridership Buses: 69% Vans: 23% Taxis/Sedans: 8% Up: 66% Down: 34% Costs and funding:23% Demand:20% Customer expectations:9% Limited resources:9% Service area size:8% Equipment accessibility:4% Other:27% Biggest challenge 0 10 20 30 40 50 Recruiting/Retention: 38% Customer service: 25% Training: 8% Injury: 19% Other: 10% What is your top driver-related concern? 0 10 20 30 40 50 Lift Use 56% of surveyed operators do not use contractors to deliver rides. Integration Do you integrate paratransit with fixed-route service? Yes: 29% No: 71% Do you have a travel training program? Yes: 55% No: 13% Looking into: 32% Do you partner with a taxi service? Yes: 16% No: 84% Contractors 58% report that less than half of ADA riders use wheelchair lifts and only 1% say all of their riders use lifts.

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