Magazine serving the bus and rail transit & motorcoach operations since 1904
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• Fully FMVSS-certified from the Original Equipment Manufacturer (OEM) with a bumper-to-bumper warranty. • Reduced maintenance and operating cost through fleet versatility. • Excellent supervisor vehicle; no CDL required. • Spacious front-row wheelchair access meets or exceeds Americans with Disabilities Act (ADA) guidelines. • Produced by Mobility Ventures LLC, a new wholly-owned subsidiary of AM General™. Designed specifically to serve the disability community and built from the ground up, the MV-1 is the mobility solution that provides greater accessibility, comfort and unsurpassed durability. www.MV-1.us 1-877-MV1-FORU info@MV-1.us REVOLUTIONIZING ACCESSIBLE TRANSPORTATION BUS OPS APRIL 2014 METRO-MAGAZINE.COM about your customer's intellectual or physical capabilities. • Do not lean on or touch a person's mo- bility device or wheelchair without ask- ing permission. • Be patient and allow the customer to take their time. Respond to them in a calm, professional manner. • When speaking with someone who is blind, identify yourself and others who may be assisting you. When you offer to assist, allow the person to take your PASSENGERS WITH PHYSICAL DISABILITIES MAY need assistance getting in and out of a ve- hicle. Passengers who are blind or who have a visual impairment and passengers who are deaf or hard of hearing may request assistance with directions or communica- tion. A passenger who has a cognitive dis- ability may become confused or agitated about time of pick-up or departure loca- tions and may need additional assistance through repeated or written information. No matter the mobility level or type of dis- ability, all passengers should be treated in an equitable and friendly manner. Easter Seals Project ACTION shares a few basic tips on assistance, securement, communication, and preparation that will provide your company with a strong foundation for serving customers with disabilities. Assistance • Ask the customer if they need assistance before you act. Never make assumptions A8 B U S I N E S S T I P S Assisting and Securing Disabled Passengers Key guidelines to follow include not making assumptions about your customer's intellectual or physical capabilities. By Rachel Beyerle M E T 4 B u s O p s _ s e c u r e m e n t 1 4 . i n d d A 8 MET4BusOps_securement14.indd A8 3 / 1 8 / 1 4 1 1 : 0 1 A M 3/18/14 11:01 AM